Shipping policy

Shipping Policy

At UK Garden Furniture, we aim to make your shopping experience as smooth, transparent, and reliable as possible. Please review our shipping information below.

Order Processing

All orders are processed within 1–3 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please note:

Processing times do not include weekends or public holidays
Orders placed during busy periods may take slightly longer to process

We fulfil our products through a network of trusted fulfilment partners and warehouses to ensure efficient delivery.

Delivery Locations

We currently ship to the following regions:

United Kingdom
Europe
United States

If your country or region is not listed at checkout, unfortunately we are unable to ship there at this time.

Estimated Delivery Times

Delivery times may vary depending on your location, product availability, and courier services.

Estimated delivery timeframes:

United Kingdom:
7–21 business days

Europe:
7–21 business days

United States:
7–21 business days

These delivery times are estimates and not guaranteed and may occasionally be affected by courier delays, customs processing, or peak demand periods.

Order Tracking

Once your order has been dispatched, tracking information will be provided via email where available.

Tracking updates are usually sent 1–3 working days before the estimated delivery date, allowing you to monitor your order’s progress.

If you do not receive tracking information within the expected timeframe, please contact our support team.

Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before you complete your purchase.

All applicable delivery charges will be shown during checkout so there are no hidden fees.

For international deliveries, orders may be subject to customs duties, import taxes, or clearance fees depending on your country’s regulations. These charges are the responsibility of the customer.

Packaging & Handling

All products are carefully inspected and securely packaged before dispatch to ensure they arrive in excellent condition.

For larger or heavier furniture items, delivery may be carried out by a specialist courier or two-person delivery service to ensure safe transportation.

Remote Areas & Delivery Restrictions

Delivery to remote areas, islands, or certain regions may take longer than the standard estimated delivery timeframe.

If there are access restrictions or specific delivery requirements, please contact us before placing your order.

Delivery Delays

While we work closely with our delivery partners to ensure timely deliveries, occasional delays may occur due to factors outside our control, including:

Courier disruptions
Severe weather conditions
Customs clearance
High seasonal demand

Once an order has been dispatched, UK Garden Furniture cannot guarantee courier delivery times, but we will always assist with tracking and delivery enquiries.

Additional Information

Delivery timeframes are estimates and may vary depending on location and courier services.
Orders containing multiple items may occasionally be shipped separately.
If your order includes pre-order items, delivery may occur once all items are available.